1. About This Policy
This Privacy Policy applies to all users who access or interact with Syndicate Casino (referred to throughout as “Syndicate”, “we”, “us” or “our”). It explains what personal information we collect from you, why we collect it, how it is used, who it may be shared with, and what rights you have over your own data.
Syndicate Casino operates from Level 13, Suite 1301, 109 Pitt St, Sydney NSW 2000, Australia. Our services are directed at adults in Australia, and we take our obligations under Australian privacy law seriously.
By creating an account, visiting our website at syndicate-cassino-austalia.com, or using any part of our platform, you confirm that you have read and understood this policy.
2. Applicable Australian Law
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. We also act in accordance with obligations imposed by:
- The Interactive Gambling Act 2001 (Cth), which governs how gambling services may be offered to Australians
- The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act), which requires us to collect and verify identity information
- The Spam Act 2003 (Cth), which governs how we may communicate with you electronically
- The Australian Consumer Law, which informs how we handle complaints and disputes
Where state or territory gambling regulations impose additional requirements around player data and responsible gambling records, we apply those requirements as relevant to your location.
3. Information We Collect
3.1 Account Registration
When you register with Syndicate Casino, we collect:
- Full legal name
- Date of birth (to verify you are 18 years of age or older)
- Residential address
- Email address
- Phone number
- Username and password
3.2 Identity Verification
Australian law requires us to verify the identity of all customers before allowing real-money play. This is a condition of our compliance with AML/CTF obligations. Documents we may request include:
- Australian driver’s licence or passport
- Medicare card or other government-issued photo ID
- Proof of address such as a utility bill or bank statement dated within 90 days
- Source of funds documentation in certain circumstances
3.3 Financial Information
When you make deposits or request withdrawals, we collect payment-related information including your chosen payment method details, transaction amounts, and processing records. We accept payments via Visa, Mastercard, Neosurf, and selected cryptocurrency methods. We do not store full card numbers on our servers; card data is handled by our PCI-DSS compliant payment processors.
3.4 Technical and Usage Data
We automatically collect certain information when you visit or use our platform:
- IP address and approximate geolocation
- Device type, operating system, and browser
- Pages visited, time spent, and navigation paths
- Game session data including bets placed, outcomes, and session duration
- Cookies and similar tracking technologies (see our Cookie Policy for full details)
3.5 Responsible Gambling Information
If you use our responsible gambling tools, such as deposit limits, session timers, or self-exclusion requests, we record those actions. This information is kept separately and used only to honour your choices and to meet our duty-of-care obligations.
3.6 Communications
We retain records of your correspondence with our support team, including live chat transcripts, emails sent to support@syndicate-cassino-austalia.com, and calls made to +61 2 8587 1310.
4. How We Use Your Information
4.1 Service Delivery
The primary reason we collect your data is to operate your account and provide the gambling services you signed up for. This includes processing deposits and withdrawals, verifying your identity, crediting bonuses such as our Welcome Bonus and No Deposit Bonus, and providing customer support.
4.2 Legal and Regulatory Compliance
We are required by Australian law to:
- Verify the age and identity of all players
- Monitor transactions for suspicious activity under our AML/CTF programme
- Keep accurate records of gambling activity for a minimum period as required by law
- Report certain transactions to AUSTRAC (the Australian Transaction Reports and Analysis Centre)
- Maintain records relevant to self-exclusion and responsible gambling obligations
4.3 Fraud Prevention and Security
We analyse account activity and technical data to detect and prevent fraud, money laundering, bonus abuse, identity theft, and other harmful behaviour. This protects both you and the integrity of our platform.
4.4 Marketing Communications
With your consent, we may send you promotional communications about new games, bonuses, and offers. You can withdraw this consent at any time through your account settings or by contacting us. We will not send you commercial electronic messages without a lawful basis under the Spam Act 2003.
4.5 Platform Improvement
Aggregated and anonymised usage data helps us improve the Syndicate Casino website, app performance, game selection, and the overall player experience.
5. Sharing Your Information
We do not sell your personal information to third parties. We may share it in the following circumstances:
5.1 Service Providers
We engage third-party providers who assist with payment processing, identity verification, fraud prevention, customer support platforms, and IT infrastructure. These providers are contractually obligated to handle your data only for the specified purpose and in accordance with Australian privacy standards.
5.2 Regulatory and Law Enforcement Bodies
We will disclose information to AUSTRAC, the Australian Federal Police, or other government authorities where required by law, where we receive a valid legal request, or where disclosure is necessary to prevent serious harm.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, player data may be transferred to the acquiring entity. You would be notified prior to any such transfer, and your data would remain subject to this Privacy Policy.
5.4 With Your Consent
We may share data in other circumstances where you have given us explicit, informed consent.
6. International Data Transfers
Some of our service providers are located outside of Australia. When we transfer personal information overseas, we take reasonable steps to ensure the receiving party is subject to privacy obligations that are at least comparable to the APPs, consistent with APP 8. We will not send your data to a foreign entity unless we are satisfied with their protections or we have your consent.
7. Data Retention
We keep your personal information for as long as your account is active and for a period afterwards as required by law. Under our AML/CTF obligations, transaction records and identity verification documents must be retained for a minimum of seven years after the relevant transaction or account closure. Responsible gambling records are kept in line with applicable state and territory requirements.
When data is no longer needed and no legal retention obligation applies, we securely delete or de-identify it.
8. Security of Your Information
Syndicate Casino uses industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption across all data transmissions
- Encrypted storage of sensitive account details
- Two-factor authentication options for account access
- Regular security audits and penetration testing
- Access controls limiting staff access to personal data on a need-to-know basis
No system is completely immune to risk. In the unlikely event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.
9. Your Privacy Rights
Under the Privacy Act 1988 and the APPs, you have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you at any time.
- Correction: If your information is inaccurate, incomplete, or out of date, you can ask us to correct it.
- Opt-out of direct marketing: You can ask us to stop sending you marketing communications at any time.
- Complaint: You can lodge a complaint about how we have handled your data (see Section 11).
To exercise any of these rights, contact us at support@syndicate-cassino-austalia.com or call us on +61 2 8587 1310. We will respond to your request within 30 days. In complex cases we may request an extension, which we will notify you of in writing.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to recognise your device, maintain your session, remember your preferences, and gather analytics data. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use parts of the platform.
For full information on the types of cookies we use and how to manage them, please refer to our Cookie Policy available on the Syndicate Casino website.
11. Responsible Gambling and Player Protection Data
Australian gambling laws place significant weight on player welfare. Syndicate Casino maintains records of responsible gambling interactions to give effect to your choices. If you set a deposit limit, request a cooling-off period, or self-exclude, those records are flagged in our system and cannot be reversed during the relevant period simply by contacting support.
If you are concerned about your gambling, you can contact the National Gambling Helpline on 1800 858 858 (free, 24/7) or visit gamblinghelponline.org.au.
12. Children and Minors
Syndicate Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. Age verification is a mandatory step in the registration process. If we become aware that a minor has created an account, we will immediately suspend that account, delete the associated data, and return any funds deposited in accordance with applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify registered users via email or a prominent notice on our website. Continued use of Syndicate Casino after a change is posted constitutes acceptance of the updated policy.
14. How to Contact Us
For privacy-related questions, data access requests, or concerns about how we handle your information, please reach out to us directly:
- Email: support@syndicate-cassino-austalia.com
- Phone: +61 2 8587 1310
- Post: Level 13, Suite 1301, 109 Pitt St, Sydney NSW 2000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM AEST
15. Complaints
If you believe we have not handled your personal information in accordance with the Privacy Act 1988 or the APPs, we encourage you to contact us first so we can attempt to resolve your concern directly.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
The OAIC can investigate complaints and, where a breach is found, direct us to take remedial action.