Licence Information
This page provides comprehensive and transparent information regarding the legal standing, regulatory compliance, and operational framework of Syndicate Casino as it pertains to players based in Australia. Syndicate Casino is committed to operating in full accordance with applicable international gaming regulations and maintaining the highest standards of integrity, player protection, and responsible conduct.
1. Operator Details
Syndicate Casino is operated by Hollycorn N.V., a company incorporated and registered under the laws of Curaçao, with its registered office at Heelsumstraat 51, E-Commerce Park, Curaçao. The company holds registration number 144944.
All gaming services, payment processing, and customer support functions are carried out under the direct authority and responsibility of Hollycorn N.V. Any and all contractual relationships between players and the platform are governed by the terms and conditions issued by this legal entity.
2. Gaming Licence
Syndicate Casino operates under a gaming licence issued by the Curaçao Gaming Control Board (GCB), one of the longest-established regulatory authorities in the international online gaming sector. The licence authorises Hollycorn N.V. to offer real-money casino games, including but not limited to slots, table games, live dealer games, and specialty titles, to eligible players in permitted jurisdictions.
- Licence Type: Online Gaming Licence (remote gambling operations)
- Issuing Authority: Curaçao Gaming Control Board
- Licence Number: 8048/JAZ
- Jurisdiction of Issue: Curaçao, Kingdom of the Netherlands
Players are encouraged to verify the authenticity of this licence directly through the official website of the Curaçao Gaming Control Board. The licence certificate is available upon request by contacting our customer support team.
3. Territory of Service and Eligibility
Syndicate Casino accepts registrations from players in Australia, subject to the terms and conditions outlined in the Player Agreement. Services are provided to eligible individuals in Australia on the basis that online casino gaming for personal, non-commercial use is not a criminal offence under the Interactive Gambling Act 2001 (Cth) for players accessing offshore-licensed platforms.
It is the sole responsibility of each player to ensure that their participation in online gambling is lawful in their jurisdiction of residence. Syndicate Casino does not provide legal advice and makes no representation as to the legality of online gambling from any particular location outside of its licenced operating framework.
3.1 Age Restriction Policy
Access to all real-money gaming services is strictly restricted to individuals who are 18 years of age or older. This requirement is non-negotiable and applies universally to all players, regardless of their jurisdiction of residence. Syndicate Casino employs robust age verification procedures as part of its standard Know Your Customer (KYC) process to ensure full compliance with this requirement.
Any account found to have been registered by or on behalf of a person under the age of 18 will be immediately suspended, all associated funds will be frozen pending investigation, and the matter may be referred to the relevant regulatory authority.
4. Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
Syndicate Casino maintains a comprehensive Anti-Money Laundering and Know Your Customer framework in accordance with internationally recognised standards and the requirements set by the Curaçao Gaming Control Board. These measures are designed to prevent the misuse of the platform for money laundering, terrorist financing, or any other financial crime.
4.1 Customer Due Diligence
All players are required to complete identity verification prior to processing any withdrawal request, and may be required to do so at any stage of their relationship with the platform. Standard verification documentation includes:
- A valid government-issued photo identification document (passport, national identity card, or driver’s licence)
- Proof of residential address dated within the last three months (utility bill, bank statement, or official correspondence)
- Proof of ownership of the payment method used for deposits and withdrawals
- Source of funds documentation, where required by the level of transactional activity or regulatory risk assessment
4.2 Transaction Monitoring
All financial transactions conducted on the platform are subject to ongoing monitoring. Syndicate Casino reserves the right to request additional documentation where unusual or high-volume transaction patterns are identified. Accounts under review may have withdrawal processing temporarily suspended pending satisfactory completion of the verification process.
4.3 Reporting Obligations
In the event that suspicious financial activity is identified, Syndicate Casino is obligated to report such activity to the competent authorities in accordance with applicable anti-money laundering legislation. Player confidentiality shall not be invoked as a basis to prevent such reporting where a legal obligation exists.
5. Data Protection and Privacy
Syndicate Casino is committed to the protection of personal data collected from its players in accordance with applicable data protection legislation and internationally recognised privacy principles, including those aligned with the General Data Protection Regulation (GDPR) framework.
5.1 Data Collection and Use
Personal data is collected solely for the purposes of account registration, identity verification, payment processing, fraud prevention, regulatory compliance, and the delivery of customer support services. Syndicate Casino does not sell, lease, or otherwise transfer personal data to unaffiliated third parties for marketing purposes without the explicit consent of the data subject.
5.2 Data Security
All data transmissions between players and the platform are protected using Secure Socket Layer (SSL) encryption technology with a minimum of 128-bit encryption strength. Access to personal data within the organisation is restricted on a need-to-know basis, and all personnel with access to sensitive data are subject to confidentiality obligations.
5.3 Data Retention
Personal data is retained for the minimum period necessary to fulfil the purposes for which it was collected, subject to any mandatory retention periods imposed by applicable legislation, including regulatory record-keeping requirements. Players may submit a data access or erasure request by contacting the Data Protection Officer at support@syndicate.casino.
6. Responsible Gambling
Syndicate Casino recognises that gambling can pose a risk of harm to some individuals and is firmly committed to providing a safe, controlled, and transparent environment for all players. The platform operates in accordance with responsible gambling principles and provides a range of tools and resources to assist players in maintaining control over their gambling activity.
6.1 Player-Controlled Limits
All registered players have access to self-management tools available directly through their account settings, including:
- Deposit limits – daily, weekly, and monthly financial caps on deposits
- Loss limits – restrictions on the maximum amount a player may lose within a defined period
- Session time limits – controls on the maximum duration of individual gaming sessions
- Reality checks – periodic on-screen notifications reminding players of their time spent and activity during a session
- Self-exclusion – temporary or permanent suspension of account access upon player request
- Cooling-off periods – short-term breaks from gambling activity
6.2 Self-Exclusion
Players who believe they may be experiencing difficulty managing their gambling behaviour are encouraged to request self-exclusion. Self-exclusion requests can be submitted via the responsible gambling section of the account portal or by contacting the support team directly. Once a self-exclusion is applied, the player will be prevented from accessing their account for the duration specified, and any promotional communications will cease immediately.
6.3 Support Organisations
Players in Australia who require independent support or counselling in relation to problem gambling are encouraged to contact the following organisations:
- Gambling Help Online – 1800 858 858 (free, 24/7 service)
- Gambling Help NSW
- Lifeline Australia – 13 11 14
7. Dispute Resolution
Syndicate Casino is committed to resolving all player complaints and disputes in a fair, timely, and transparent manner.
7.1 Internal Complaints Procedure
In the first instance, players are required to submit any complaint or dispute to the Syndicate Casino customer support team via email at support@syndicate.casino or through the live chat function available on the website. The support team will acknowledge receipt of the complaint within 24 hours and endeavour to resolve the matter within 10 business days.
Where a complaint involves a complex technical, financial, or regulatory issue, additional time may be required. In such cases, the player will be informed of the expected timeframe and provided with regular updates on the progress of the investigation.
7.2 Escalation to the Regulatory Authority
If a player remains dissatisfied with the outcome of the internal complaints process, they may escalate the matter to the Curaçao Gaming Control Board. The GCB operates an independent dispute resolution mechanism available to players of all licenced operators. Further information regarding the submission of a formal complaint to the GCB can be found at www.gaming-curacao.com.
7.3 Governing Law
The Player Agreement and all associated terms and conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes not resolved through the internal complaints process or by the GCB may be referred to the competent courts of Curaçao for final determination, unless otherwise required by applicable mandatory consumer protection legislation in the player’s jurisdiction of residence.
8. Contact Information
For all regulatory, legal, and compliance enquiries, players may contact Syndicate Casino through the following channels:
- Email: support@syndicate.casino
- Live Chat: Available 24 hours a day, 7 days a week via the website
- Registered Address: Hollycorn N.V., Heelsumstraat 51, E-Commerce Park, Curaçao
This page is reviewed and updated periodically to reflect any changes in the regulatory framework, operational structure, or applicable legislation. Players are encouraged to revisit this page regularly to ensure they remain informed of the current licensing and compliance position of Syndicate Casino.